Lauren Tilstra, Global Chief Marketing and Communications Officer at World Bank Group, joined World 50 Chiefs of Staff for a conversation on strategic influence. Lauren shared insights on navigating organizational dynamics, gaining buy-in from stakeholder groups, and driving global impact informed by her tenure as Chief of Staff to Verizon's Chairman and CEO.
Defining the Role:
Establish a "Boss Contract": Create a written agreement with your principal that defines specific deliverables, time splits, and clear boundaries to prevent the role from turning into an administrative catch-all.